Customer Satisfaction Survey Questions Name Address Postcode Telephone Number Date Did you experience any problems contacting the office? Yes No Was the estimator punctual? Yes No Did the estimator clearly explain all aspects of your move? Yes No Did you receive your quotation in adequate time? Yes No Was the quote presented in a clear and understanding manner? Yes No Were the removal staff punctual? Yes No Were the staff presentable and polite? Yes No Were the company's vehicles clean and presentable? Yes No Did the company take care in packing and handling your effects? Yes No Were your effects collected and delivered as agreed? Yes No Was there any damage caused to either property? Yes No Were the company's charges resonable for the work carried out? Yes No Were you arware of cancellation and postponement charges? Yes No Were you made aware of B.A.R code of practice? Yes No Were you aware of comapny's liability for loss or damage? Yes No Were you aware of company's time limits for making a claim? Yes No Were you aware of the procedure for making a claim? Yes No was the claim handled courteously? Yes No Would you use our service again? Yes No Would you recomend to a friend? Yes No Send Call us now for a free survey0800 294 6644 Email UsFill in a quick form to send us an email with your enquiry Useful Information InsuranceOur insurance is optional and it's charged at 10% of your removal cost. Packing MaterialsWe can provide the packaging material to protect your belongings. Packing Advice & TipsWe've got it wrapped with our advice and tips. Moving ChecklistDownload our moving checklist Watch Our Video Play Video