Customer Satisfaction

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Home
Removals
Self Storage
Packing Materials
News
About Us
Testimonials
Moving Advice
Find Us
Contact

Customer Satisfaction Survey Questions

Name

Address

Postcode

Telephone Number

Date

Did you experience any problems contacting the office?

Yes No

Was the estimator punctual?

Yes No

Did the estimator clearly explain all aspects of your move?

Yes No

Did you receive your quotation in adequate time?

Yes No

Was the quote presented in a clear and understanding manner?

Yes No

Were the removal staff punctual?

Yes No

Were the staff presentable and polite?

Yes No

Were the company's vehicles clean and presentable?

Yes No

Did the company take care in packing and handling your effects?

Yes No

Were your effects collected and delivered as agreed?

Yes No

Was there any damage caused to either property?

Yes No

Were the company's charges resonable for the work carried out?

Yes No

Were you arware of cancellation and postponement charges?

Yes No

Were you made aware of B.A.R code of practice?

Yes No

Were you aware of comapny's liability for loss or damage?

Yes No

Were you aware of company's time limits for making a claim?

Yes No

Were you aware of the procedure for making a claim?

Yes No

was the claim handled courteously?

Yes No

Would you use our service again?

Yes No

Would you recomend to a friend?

Yes No

Call us now for a free survey

0800 294 6644

Email Us

Fill in a quick form to send us an email with your enquiry

Useful Information

Insurance

Our insurance is optional and it's charged at 10% of your removal cost.

Packing Materials

We can provide the packaging material to protect your belongings.

Packing Advice & Tips

We've got it wrapped with our advice and tips.

Moving Checklist

Download our moving checklist

Watch Our Video

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Head Office, Derby:
B.E Webbe, Racecourse Industrial Park, Mansfield Road, Derby DE21 4SX
Telephone: 0800 294 6644

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